Location and Manufacturing
Q: Where are you based?
A: We are located just outside of Minneapolis, Minnesota. Our address is:
3100 West Park Dr
Burnsville, MN 55306
Q: Where are your products manufactured?
A: The vast majority of our products are made here in Minnesota. We strive to manufacture locally whenever possible. We do have a small number of products and sub-components that are sourced nationally and internationally.
Ordering, Out of Stock Items, and Shipping
Q: Who should I contact for shipping requests and order changes?
Q: How can I buy your products?
A: Our products are sold directly through our website, bike shops, and through selected online stores. New products and sizes are being added regularly so check back often to look for updates.
Q: I am a dealer and I would like to carry your products. Who should I contact?
A: For dealer orders or inquiries please contact email@example.com
Q: How can I get updates on new products?
Q: What shipping method do you use?
A: Most orders are shipped via the United States Postal Service (USPS) First Class Mail. We also offer express shipping for an additional charge.
Q: How long will it take for my order to arrive?
A: Delivery times will vary depending on your location and the shipping method you select at checkout. Most US orders will arrive 3-5 business days after your order is shipped. Expedited options are available if you need it faster. International orders are usually shipped via DHL Express and typically arrive 3-5 business days after your order is shipped. In all cases you will receive an email with tracking information when your order ships.
Q: Do you take back orders?
A: We do not take back orders unless we are doing pre-sales for a new product. If we are doing a pre-sale, it will be very clearly listed in the top of the product description.
Q: How can I find out when a product is back in stock?
A: When you select an out-of-stock product, a message will appear that allows you to enter your email address to be notified as soon as the product is available.
Q: How do I know when my order ships?
A: You will receive an email when your order ships. We ship Monday through Friday. Orders received before 2PM US Central Time usually ship the same day.
Q: Can I request faster shipping in the US?
A: Yes, we offer USPS Priority and Priority Express shipping options. The cut off time for shipping is around 3 PM US Central Standard Time each day. The "overnight" shipping we offer is USPS Priority Express -- just select the option at checkout. Note that the overnight service is not guaranteed by the post office -- it may take 2 days if you live in a rural area. We also offer USPS Priority 1-3 day service that usually saves 1-2 days off the shipping time.
Q: Will I be charged import duties or taxes on international orders?
A: We recently implemented new software that provides the option to pay any applicable fees or duties during checkout. If you do not choose to pay these fees at checkout you may be responsible to pay fees and duties assessed by your country before your package is delivered.
Returns and Warranty
Q: What is your return policy?
A: We accept returns on any products that have not been installed on a bike -- e.g. if you install a chainring, it cannot be returned. We will refund the full purchase price when we receive your returned package. In-store credit for items over 90 days. Please contact us at firstname.lastname@example.org for return instructions.
Q: Can I exchange products for a different color, size, etc.?
A: We are not able to do exchanges. However, we are happy to accept returns of products that have not been used (see details above). You can place a new order for the color or size you want. This also allows us to get you the product you need sooner since we don't have to wait for your return before we ship the new product.
Q: What is your warranty policy?
A: Wolf Tooth Components warranties its products to be free from defects in materials or workmanship for a period of one (1) year from the original date of purchase. Wolf Tooth Components warranties its Premium Headsets to be free from defects in materials or workmanship for the lifetime of the original purchaser. Any Wolf Tooth Components product that is found to be defective in materials or workmanship will be repaired or replaced at the sole discretion of Wolf Tooth Components provided it is returned to the factory freight prepaid. This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, normal and reasonable wear and tear, crash or impact, failure to perform routine maintenance as instructed, or use other than that for which the product was intended.
If a defect is found, our entire liability and your sole remedy shall be, at our option, free repair or replacement of the Wolf Tooth Components product. Wolf Tooth Components shall not be held liable for any indirect, special, or consequential damages. This written express warranty is in lieu of all other warranties, implied or expressed, and does not cover any representation or warranty made by dealers beyond the provisions of this warranty. Please contact us at email@example.com for return instructions.
Q: How do I create a wholesale account for my bike shop?
A: Local bike shops are vital to our business so we make it as easy as possible to buy directly from us and provide technical support. There is no minimum order size and we ship same day in most cases. We can usually get your account setup in just a few minutes. Just send and email to firstname.lastname@example.org to set up an account.Top
Q: Do you offer an employee purchase program for outdoor industry professionals?
A: Yes. Send an email to email@example.com from your work email address for more details.
Q: Do you offer an Ambassador Program for riders and teams who are passionate about Wolf Tooth products?
Q: Can you guarantee my chain will never come off?
A: No! Many factors influence chain retention -- our chainring is just one component of many working to keep you chain on. However, when combined with a clutch-type derailleur, chain-drop will not be an issue for most riders. For super nasty mud, we recommend an upper chainguide because if the ring clogs with mud the chain can ride up an off the ring (no, our rings don't have magic powers to attract the chain). Also for Enduro/DH, we do recommend a simple upper guide (no double guide needed for DH any more!)
Q: What chains will your Drop-Stop chainrings work with?
A: We make chainrings that will work with any 9, 10, 11, or 12-speed chain. Note that some chains like 12spd SRAM Flattop chain or Shimano Hyperglide+ 12spd chain only work with chainrings with tooth shapes designed for those specific chains. The chain compatibility of each chainring is listed on each product page. We always recommend a clutch-type rear derailleur for the best chain retention and any racing or very rough terrain riding (DH and Enduro). However for general riding without a clutch type, testing has shown that drops are very rare given a properly sized chain.
Q: Will 9-speed drivetrains work with your drop stop rings?
A: Yes, our rings work with 9-speed. We strongly recommend a 10-speed chain be used because it fits the ring better (better chain retention) and will shift well too. Retention using a 9-speed chain is much worse.
Q: How long should my chain be for a 1x drivetrain?
A: Wrap the chain around the largest cog in the back and the chainring in the front. Do NOT route through the rear derailleur. Overlap the ends of the chain by a total of 4 links (2 links on each end of the chain) -- that's the correct length. Another method is to put the chain around the big cog, through the rear derailleur and around the chainring. Pull the chain as tight as you can and the let it slack two links (you want some derailleur cage play). Connect it at the link that has is slack by those two links.
Q: Can I use your Drop-Stop chainrings with a front derailleur?
A: Our Drop-Stop ring will NOT allow shifting with a front derailleur. We recommend Wickwerks shifting chainrings if you are looking for the best aftermarket shifting rings. Note that we have had customers mount two Drop-Stop rings and manually shift (move the chain with their hand) to allow for an extreme bail-out climbing gear.
Q: What is an optimal chainline for 1x?
A: That depends on many factors. 49-50 is centered on the cassette and that is optimal for a rider that used the whole range of the cassette in a normal distribution. Most riders favor one area of the cassette based on riding style and ring size selection. In our testing and rider feedback, we have come to the following conclusions: when using a GC40 or GC42, a chainline of 47-50mm is best. When using a standard 11-36T cassette we have had no chain retention issues in the range of 47-53mm (yes, if you have a 53mm chainline and ride in the biggest cog on your cassette, your chain will wear faster!)
Q: Do all of your chainrings have Drop-Stop wide/narrow teeth?
Q: Can I use a Wolf Tooth chainring on my single-speed?
A: Yes, they work great for single-speed bikes.
Q: How do I pick the right size chainring?
A: We have gear charts that can help you. You should use your current riding as reference and try to match the gear range that you use on most of your riding. Note the far right columns of the gear charts. You can spin a gear like the 30-11 surprisingly fast while still having a nice low climbing gear.
Q: What bolts should I use for rings that mount with bolts (not direct mount)?
A: For the 30T, always use a bolt with a threaded length of at least 8mm. If you want to run a bash guard with the 30t, you will need 10mm bolts like the ones WTC offers. For the other ring sizes, you can use the stock bolts, stock bolts with spacers, or 6mm bolts like the ones WTC offers. Generally, 6-7mm bolts will work with no spacers and anything longer requires spacers. A good source for bolt spacers is Wheels Manufacturing . No matter what bolts you use, it is critical that the the nut OD (outer diameter) interface with both the crank spider and the ring. This allows the shear stress to be transmitted through the nut (rather than relying on clamping friction).
Q: Do I have to modify my crank spider to use your 104 BCD x 30T chainring?
A: No. Our 30T is designed with a 2mm inward offset so that your chain does not contact the spider arms. No modifications needed. Our 30T ring is threaded so you will need a set of standard length chainring bolts to mount it. Also there is no negative impact to a 48mm chainline.
Q: Are there any compromises when using your 104 BCD x 30T chainring?
A: The 104 BCD standard was never intended to accept a 30T ring so yes, there are a couple things to be aware of: 1) There is not much mud clearance around the mounting posts. We have not seen issues but it is something to consider if you ride in mud. 2) The material around the mounting posts is thin. Not an issue for normal riding but impacts with rocks/logs, etc. could crack the chainring. If you expect impacts to your chainring, please use a bash guard. Damage caused by impact is not covered under our warranty. 3) Make sure you use chainrings bolts with a threaded length of at least 8mm.
Q: How do I determine what BCD chainring I need?
A: Often, the BCD is printed or engraved somewhere on your chainring. If not, you will have to measure the distance between the bolts. Since this can be difficult we created a tech page with detailed instructions on how to measure bolt circle diameter including a PDF document you can print out to see which BCD matches your chainring.
Q: Do you offer color anodizing?
A: Only on selected chainring sizes. Check our catalog for details.