Location and Manufacturing
Q: Where are you based?
A: North America, Minnesota, Minneapolis -- you know, the place with all the snow
Q: Where are your products manufactured?
A: All WTC products are made in the USA.
Ordering, Out of Stock Items, and Shipping
Q: Who should I contact for shipping requests and order changes?
Q: How can I buy a chainring?
A: Our products are sold directly through our website, bike shops, and other webstores. New products and sizes are being added regularly so check back often to look for updates.
Q: I am a dealer and I would like to carry your products. Who should I contact?
A: For dealer orders or sponsorship inquiries please contact email@example.com
Q: How can I get updates on new products?
A: The Wolf Tooth Facebook page is where you will find all of the latest news about our products.
Q: What shipping method do you use?
A: All orders with free shipping (international and domestic) are shipped via USPS First Class Mail. We also offer express shipping with added cost.
Q: How long will it take for my order to arrive?
A: International takes 2-6 weeks, Canada 1-2 weeks, domestic takes 3-5 days. If your order has not arrived within the times listed, please contact us and we will issue a refund. Also note times listed are from date of shipment, not date of order.
Q: Do you take back orders?
A: We do not take back orders unless we are doing pre-sales for a new product. If we are doing a presale it will be very clearly listed in the top of the product description
Q: How can I find out when a product is back in stock?
A: When you select an out of stock product a green tab appears on the right of your screen. Click on that to register for in-stock notifications.
Q: How do I know when my order ships?
A: You will receive an email when your order ships. We always ship within 2 working days for items in stock but if your item is not in stock, it will take longer.
Q: Can I request faster shipping in the US?
A: Normal shipping days are Monday, Wednesday and Friday but we do our best to ship any Priority Express or Priority packages every day. The cut off time for shipping is around 1-2 PM US Central Standard Time each day. The "overnight" shipping we offer is USPS Priority Express -- just select the option at checkout. Note that the overnight service is not guaranteed by the post office -- it may take 2 days if you live in a rural area. We also offer USPS Priority 1-3 day service that usually saves 1-2 days off the shipping time. The M-W-F shipping applies to this faster shipping meaning if you order Monday evening, it usually won't go out until Wednesday and will be there Thursday or Friday at the latest.
Q: Can I request faster international shipping?
A: Yes, but note that we do NOT ship every day. Normal shipping days are Monday, Wednesday and Friday. All orders that we have are shipped out early afternoon on those days. Expedited international shipping is done via DHL Express Worldwide 3-5 day, and do note that DHL is very diligent in collecting ALL the taxes whereas the slower free shipping method seems to slide by with no or minimal taxes most of the time. Prices for expedited shipping vary and if you are not given the option at checkout contact us and we will enable it for your country. Prices vary by country. The M-W-F shipping applies to this faster shipping meaning if you order Monday evening, it usually won't go out until Wednesday.
Returns and Warranty
Q: What is the return policy?
A: We accept returns on any products that have not been installed on a bike (e.g. if you install a chainring or a GC, it cannot be returned.). The amount returned will be the full value less the shipping cost if shipping was free ($3 domestic, $5 international). In Store credit for items over 90 days. Please contact us at firstname.lastname@example.org for return instructions.
Q: What is your warranty policy
Wolf Tooth Components warranties its products to be free from defects in materials or workmanship for a period of 1 year from the original date of purchase. Any Wolf Tooth Components product that is found by Wolf Tooth Components to be defective in materials or workmanship will be repaired or replaced at the sole discretion of Wolf Tooth Components provided it is returned to the factory freight prepaid. This warranty does not cover damage or failure resulting from misuse, abuse, alteration, neglect, normal and reasonable wear and tear, crash or impact, failure to perform routine maintenance as instructed, or use other than that for which the product was intended.
If a defect is found, our entire liability and your sole remedy shall be, at our option, free repair or replacement of the Wolf Tooth Components product. Wolf Tooth Components shall not be held liable for any indirect, special, or consequential damages. This written express warranty is in lieu of all other warranties, implied or expressed, and does not cover any representation or warranty made by dealers beyond the provisions of this warranty.
Q: Can you guarantee my chain will never come off?
A: No! Many factors influence chain retention -- our chainring is just one component of many working to keep you chain on. However, when combined with a clutch-type derailleur, chain-drop will not be an issue for most riders. For super nasty mud we recommend an upper chain guide because if the ring clogs with mud the chain can ride up an off the ring (no, our rings don't have magic powers to attract the chain=). Also for Enduro/DH, we do recommend a simple upper guide (no double guide needed for DH any more!)
Q: What chains will your Drop Stop chainrings work with?
A: Any 10 or 11 speed chain will work. We always recommend a clutch-type rear derailleur for the best chain retention and any racing or very rough terrain riding (DH and Enduro). However for general riding without a clutch type, testing has shown that drops are very rare given a properly sized chain.
Q: Will 9 speed drivetrains work with your drop stop rings?
A: Yes, our rings work with 9spd. We strongly recommend a 10spd chain be used because it fits the ring better (better chain retention) and will shift well too. Retention using a 9spd chain is much worse.
Q: How long should my chain be for a 1x drivetrain?
A: Wrap the chain around the largest cog in the back and the chainring in the front. Do NOT route through the rear derailleur. Overlap the ends of the chain by a total of 4 links (2 links on each end of the chain) -- that's the correct length. Another method is to put the chain around the big cog, through the rear derailleu and around the chainring. Pull the chain as tight as you can and the let it slack 2 links (you want some derailleur cage play). Connect it at the link that has is slack by those 2 links.
Q: Can I use your drop stop chainrings with a front derailleur
A: Our Drop Stop ring will NOT allow shifting with a front derailleur. We recommend Wickwerks shifting chainrings if you are looking for the best aftermarket shifting rings. Note that we have had customers mount 2 Drop Stop rings and manually shift (move the chain with their hand) to allow for an extreme bail out climbing gear.
Q: What is an optimal chainline for 1x?
A: That depends on many factors. 49-50 is centered on the cassette and that is optimal for a rider that used the whole range of the cassette in a normal distribution. Most riders favor one area of the cassette based on riding style and ring size selection. In our testing and rider feedback, we have come to the following conclusions: when using a GC40 or GC42, a chainline of 47-50mm is best. When using a standard 11-36 cassette we have had no chain retention issues in the range of 47-53mm (yes if you have a 53 mm chainline and ride in the biggest cog on your cassette, your chain will wear faster!)
Q: Do all of your chainrings have Drop Stop Wide/Narrow teeth
Q: Can I use a Wolf Tooth chainring on my single speed?
A: Yes, they work great for single speed bikes.
Q:How do I pick the right size chainring?
A: We have gear charts that can help you. You should use your current riding as reference and try to match the gear range that you use on most of your riding. Note the far right columns of the gear charts. You can spin a gear like the 30-11 surprisingly fast while still having a nice low climbing gear.
Q: What bolts should I use for rings that mount with bolts (not direct mount)?
A: For the 30T, always use a bolt with a threaded length of at least 8mm. If you want to run a bash guard with the 30t, you will need 10mm bolts like the ones WTC offers. For the other ring sizes, you can use the stock bolts, stock bolts with spacers, or 6mm bolts like the ones WTC offers. Generally, 6-7mm bolts will work with no spacers and anything longer requires spacers. A good source for bolt spacers is Wheels Manufacturing. No matter what bolts you use, it is critical that the the nut OD (outer diameter) interface with both the crank spider and the ring. This allows the shear stress to be transmitted through the nut (rather than relying on clamping friction).
Q: Do I have to modify my crank spider to use your 104 BCD x 30T chainring?
A: No. Our 30T is designed with a 2mm inward offset so that your chain does not contact the spider arms. No modifications needed. Our 30T ring is threaded so you will need a set of standard length chainring bolts to mount it. Also there is no negative impact to a 48mm chainline.
Q: Are there any compromises when using your 104 BCD x 30T chainring?
A: The 104 BCD standard was never intended to accept a 30T ring so yes, there are a couple things to be aware of: 1) There is not much mud clearance around the mounting posts. We have not seen issues but it is something to consider if you ride in mud. 2) The material around the mounting posts is thin. Not an issue for normal riding but impacts with rocks/logs, etc. could crack the chainring. If you expect impacts to your chainring, please use a bash guard. Damage caused by impact is not covered under our warranty. 3) Make sure you use chainrings bolts with a threaded length of at least 8mm.
Q: How do I determine what BCD chainring I need?
A: Often the BCD is printed or engraved somewhere on your chainring. If not you will have to measure the distance between the bolts. Since this can be difficult we created a PDF document that shows the bolt locations for the most common BCD configurations. Print out the document (making sure to check the option to print "actual size" or remove the check from "fit to page" in the print settings) and lay your existing chainring over the hole patterns on the page to see which BCD matches.
Q: Do you offer color anodizing?
A: Only on selected chainring sizes. Check our catalog for details.
Please see our GC technical page for details on GC installation and compatibility
Q: How do I know which GC to get (Shimano or SRAM)
A: Select based on which cassette you have. Be sure you have a compatible cassette (listed on the product pages)
Q: Will GCs work with 9spd cassettes?
A: It will not work because the GC is designed for 10spd cog to cog spacing. 9spd cog to cog spacing is wider so the GC would sit too close to the 36t.
Q: Will the GC work with an 11 or 12-34 cassette?
A: No, the standoffs are in a location that only allow it to work with a 36t largest cog cassette
Q: Can I pull out the 15t or 17t when installing the GC?
A: Yes, absolutely. Many customers have found that removing the 15t is better for them because that leaves the upper 2/3 of the cassette with consistent gearing steps.